Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

• In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
• For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.
• If the floral container shown online is not available, a similar container will be used.

Plants

• For green and blooming plants, similar plants may be substituted of equal or greater value.
• For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.
• If the plant container shown online is not available, a similar container will be used.

Specialty Gifts

• Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

We offer you the ability to let us know about your  response to substitutions.  You may choose one of the following:

• Please substitute to get my order there on time.
• Do not substitute without contacting me first at the phone number provided.
• If unavailable for delivery date please let me know how soon you can deliver.
• No substitution allowed. Please cancel my order and notify me of my cancellation. 

 Please note that if you prefer not to allow our designers the ability to substitute the flowers or the vase, there may be a delay in sending out your order.  You must provide a phone number where we can contact you to discuss substitution options.